Returns

Returns


Our customers are the reason we are in business, therefore if you are not delighted for any reason with your purchase you may return it to us within 30 days.


To complete your return just make sure your item is unused and in the same condition that you received it.


If you return does not meet these requirements, the product will not be eligible for refund and it will be up to the discretion of the customer care team to issue a partial refund or credit towards another purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at darcey@barenaturals.com.


Sale items (if applicable)

Refunded items will be refunded (if awarded) at the same cost as purchased.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at worldfriendly@barenaturals.com and send your item to:


Barenaturals

No53

Candlemas Mead

Beaconsfield

GB HP9 1AR.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


Shipping

To return your product, you should mail your product to:


Barenaturals

No53

Candlemas Mead

Beaconsfield

GB HP9 1AR.


You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.


If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.